If you purchased an online subscription or used a printed textbook code, but have exceeded the fourteen-day return policy, you may request an update to your subscription. The amendment, however, can only be made up to six months from the purchase date or use of the textbook code. This policy also only applied to users who have dropped, withdrew, or received an incomplete for their course.
Upon receiving the request, we will determine on a case-by-case basis whether or not your subscription may be updated. If updated, your subscriptions will be applied to your new course, given the course information.
To qualify for an exemption, please provide us with an official letter from your school registrar's office reflecting the status of your class for which the subscription was originally used.